Turbo Systems offers its clients, effective, efficient, and reliable alternatives to in-house resources for information technology services, database management, and facility management.
Turbo Systems has provided various organizations with competent, qualified, and knowledgeable, experts, managers, technicians, and support staff to resolve and manage various aspects of their information technology objectives and facility support service needs.
Turbo Systems’ readily available pool of consultants and employees is comprised of database administrators, project managers, change management consultants, IT security consultants, helpdesk management consultants, software testers, software developers and other skilled workers.
Department Of Justice
International Turbo Systems has had the privilege of being the information management technical advisor to the DOJ Debt Collection Management (DCM) Department.
Turbo Systems is the only firm that has remained involved in the migration and/or implementation of all IT systems used for the past 20 years by the DOJ to support its DCM. Turbo Systems have consistently received superior performance ratings from the DOJ DCM division.
Turbo Systems competes against employment agencies, temporary agencies, and recruiting agencies, yet Turbo Systems employees and services continue to deliver the preferred vendor status with the larger government contractors. Kathleen Holley Received an award of appreciation from the (DOJ) Contracting officer technical Representative on the Class project.
- Turbo Systems currently assists the Department of Justice Office of Debt Collection Management (DCM) in the technical support of the Consolidated Debt Collection System (CDCS). Turbo Systems’ Technical Subject Matter Expert (SME) performed requirements and design reviews during the implementation phase of CDCS. The SME participated in CDCS user acceptance testing and provided recommendations on key go/no go criteria for financial and technical areas, and developed CDCS reports used by DCM management for analysis and trend setting.
- Turbo Systems personnel work with DCM management to help troubleshoot current technical and operational issues related to the CDCS deployment. Turbo Systems provides quality control procedures including daily audit reports on key interfaces between CDCS and FMIS DMM as well as reconciliation and audit support for all payment information contained in CDCS and FMIS DMM.
- During post implementation of the CDCS system, Turbo Systems was tasked to serve as a liaison between the CDCS contractors and the DAOG for the purpose of identifying and resolving all outstanding technical issues that existed between the two systems. Turbo Systems was able to quickly assess and report on the end-to-end functionality of the CDCS and DMM interface. Turbo Systems created and established Quality Control processes that are executed on a daily basis so that errors that previously caused system failures are identified and corrected on a timely basis.
- Turbo Systems is currently supporting the DOJ Debt Collection Management Division by analyzing existing and proposed systems and processes in order to make the best technical recommendations; creating audits of financial transactions and developing suggested solutions to problems to improve financial integrity; reviewing and making recommendations on internal controls documents and processes, reviewing financial reconciliation documents and processes; working with the operations and technical staff to create, optimize, and document business processes and procedures; developing reports based on end-users and management needs.
- During CDCS 3.0 User Acceptance Testing, Kathy Holley reported anomalies with financials in the CDCS system in multiple scenarios. This led to an audit of the entire CDCS system where the recalculation module was triggered to assess the number of impacted cases. The audit showed that there were thousands of cases that were being recalculated. In some cases, the RCAL engine was correcting pre-existing errors in the case, or it was applying new business logic that had unforeseen complications. In order to fully document all root causes, Turbo Systems was tasked with sampling 805 cases that had no identified root cause. Turbo Systems was able to staff and train a team of 5 QA analysts for a temporary task order. The group worked under the direction of the Technical Program Manager in the Turbo Systems offices and was able to complete the analysis in 2 weeks. The project resulted in the identification of 16 new issues. These issues were completely documented in the project report, and resulted in CDCS system fixes as well as identification of hundreds of individual debtor cases that required balance corrections. During the period of execution, there was a snow storm in the Washington DC area that required a government shutdown in the region for more than a week. The Turbo Systems staff was able to work offsite during the government shutdown and met the deliverables within an extremely aggressive timeframe and within the estimated budget.
The Mega 3 contract is a competitively awarded vehicle with the U.S. Department of Justice (DOJ) for purposes of providing information technology and automated litigation support services to DOJ offices, boards and divisions as well as other federal government agencies.
Litigation support encompasses a wide range of professional services and products that help attorneys acquire, organize, develop and present evidence throughout the course of litigation, from pre-filing investigation, through complaint, discovery and trial, to post-trial briefs and the appeals process.
As a subcontractor to CACI , Turbo Systems currently supports the staffing needs of the Securities and Exchange Commission (SEC) by providing legal and technical experts in the scope of Paralegals, Systems Analyst, Help Desk Personnel, Document Management Analyst, Technical Writers, Project Mangers and Programmers.
Turbo Systems is responsible for recruiting and screening qualified resources in a timely matter to help support large contract needs. When CACI needed to immediately source hundreds of candidates across the US to support the SEC they turned to us. With our current candidate resume database and affiliations with several recruitment firms across the country we were able to quickly and efficiently provide the right candidates within the time frame expected.
Turbo systems working relationship with CACI goes back to 1996 when Turbo Systems’ staff was directly responsible for the implementation and support of a nationwide centralized debt collection system. Today, we are CACI preferred staffing agency for the MEGA contract. Our proven customer service and our approach for recruiting and hiring the best candidates have earned us that position.
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Awards and Recognition
- Kathleen Holley received CACI project management certification and was the recipient of the BG02 Technical Excellence Recognition Award for CLASS implementation
- Employee of the quarter Award from CACI
- Letter of recommendation from CACI
Turbo Systems has worked with Accenture for the last five years as a staff augmentation contractor. Turbo Systems is continuously selected by Accenture to provide highly skilled experts in various positions including programming, case processing, financial analysis, administration and project management in support of the entire debt collection management system. Over the past five years we have continuously met all of their requirements within their timeframe and budget. Turbo Systems’ approach for recruiting and hiring the best candidates has made us one of the preferred IT staffing providers for Accenture. We currently support Accenture at the Nationwide Central Intake Facility, as directed by the Accenture Project Manager performing services including or pertaining to the following:
- Screen cases for accuracy and completeness according to Government guideline, using the CCLR
- Forward failed cases to referring agency within 5 days and completed cases to Litigation within 5 days
- Produce letters and forms such as Demand, Acknowledgement and any other type of cover letters in order to secure payments
- Review and quality control case information
- Process corrections based on established business rules
- Quality-check tasks assigned by the Case Processing Supervisor
- Apply the payments to the debtor accounts
- Research unidentified payments
- Reconcile the bank receipts, manual deposits to system
- Review the Payment Disbursement file for accuracy
- Forward manual deposits to the Treasury Depository
- Train and coach team members on best practices
- Quality-check tasks assigned by the Financial Processing Supervisor
- Log all mail received in mailroom
- Forward mail to applicable processing area by verifying the Judicial district
- Assemble and mail debtor statements based on predetermined intervals
- Download files and send to appropriate parties for processing
- Support handling of NCIF contact center and processing inquiries and referrals
Turbo Systems was selected for meeting the level of expertise needed by the Ford Motor Company for its debt collection management consultant needs. Turbo Systems provided consultants for Migration support of their (COTS) debt collection RMS system.
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